Frequently Asked Questions

We provide complimentary standard shipping on all global orders exceeding $150. Standard deliveries typically arrive within 3–5 business days. Express shipping options (1–2 business days) are available during checkout.

Yes, Maison Lumière ships to over 60 countries worldwide via carbon-neutral courier services. International orders generally arrive in 4–7 business days depending on customs clearance.

Once your order is dispatched from our Paris atelier, you will receive an email confirmation containing your live tracking number and carrier link.

We accept returns on all unworn, unaltered garments in original condition within 14 days of delivery. Items must have all tags attached and be in their original protective packaging.

Please contact our Customer Care concierge via the Contact page with your order details. We will provide a pre-paid return shipping label and instructions.

Please refer to our comprehensive Size Guide for precise body measurements, conversions (US, EU, UK), and silhouette notes. Our cuts are designed for an elegant, sculptural drape.

Absolutely. We exclusively partner with certified European heritage mills adhering to GOTS, OEKO-TEX, and Responsible Wool standards. Every garment is crafted in limited batches to completely eliminate overproduction.

Our packaging is 100% plastic-free, recyclable, and crafted from post-consumer recycled fibers. Garments arrive enclosed in reusable organic cotton garment bags designed for wardrobe protection.

To preserve our atelier approach and custom concierge experience, you can submit your curated bag as an Order Request via our checkout form. Our team verifies item availability and coordinates personalized fulfillment directly with you.

Orders may be modified or canceled within 2 hours of submission. Please reach out immediately via our Contact page or email contact@maisonlumiere.com.